Privacy policy

Privacy Policy for Luxeil Shop
Last Updated: May 19, 2026

Welcome to Luxeil Shop. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit or purchase from our Shopify store.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

  • Full Name
  • Phone Number
  • Email Address
  • Shipping & Billing Address
  • Payment Information
  • IP Address & Device Information
  • Order History

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Provide customer support
  • Send order updates and shipping notifications
  • Improve our website and services
  • Prevent fraud and unauthorized transactions
  • Send promotional offers (only if you agree)

3. Shipping & Delivery

We offer Free Delivery across the UAE for orders around 150 AED.

Estimated delivery time is 5 to 7 business days depending on your location.

4. Exchange & Dispute Policy

Customers must report any issue, dispute, or damaged product within 2 days of receiving the order. After this period, claims may not be accepted.

5. Payment Security

All payments are processed securely through trusted payment gateways. We do not store your card details on our servers.

6. Sharing Your Information

We do not sell or rent your personal information. We may share your information only with:

  • Shipping partners
  • Payment providers
  • Shopify platform services
  • Legal authorities if required by law

7. Cookies

Our website may use cookies to improve your shopping experience, analyze website traffic, and personalize content.

8. Your Rights

You have the right to:

  • Access your personal information
  • Request corrections
  • Request deletion of your data
  • Opt out of marketing communications

To request any changes, contact us anytime.

9. Contact Information

For questions about this Privacy Policy or your personal data, contact us:

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.