Refund policy

Return & Refund Policy for Luxeil Shop
Last Updated: May 19, 2026

At Luxeil Shop, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

1. Return Policy

We offer an easy 7-day return policy from the date you receive your order.

To be eligible for a return:

  • The item must be unused and in its original condition
  • The product must be returned in its original packaging
  • Proof of purchase or order confirmation is required

2. Refund Policy

Once we receive the returned product, our team will inspect it carefully.

If your return is approved:

  • You will receive a 90% refund of the product amount
  • Refunds will be processed within 48 hours after approval
  • The refund will be sent through the original payment method or agreed payment option

3. Non-Returnable Items

The following items may not be eligible for return:

  • Used or damaged products caused by customer misuse
  • Products returned after 7 days
  • Items without original packaging

4. Damaged or Wrong Products

If you receive a damaged, defective, or incorrect item, please contact us within 2 days of delivery with photos and order details.

5. Contact Us

For return or refund requests, contact us at: